How to provide high-quality care and support

Someone supporting another person. A quality icon.

In this bulletin, we also look at how to provide high-quality care and support to improve a person’s life.

A person pointing at themselves. An exclamation point.

There are 3 things that can affect:

  • a person’s experiences
  • what they need.

A head with a brain icon. A person. Someone supporting another person.

These include:

  • their body
  • their mind
  • the people around them.

An image of someone in a thought bubble. A tick.

Providers should think about these things to understand:

  • a person’s behaviour
  • how to give them different types of support.

This means they can support the person to:

A person singing in a microphone.

  • do things they enjoy

Two people shaking hands.
  • build good connections with other people

A heart icon with a heart beat line. A medical cross.

  • have good physical health

A guitar, a basketball, a paint palette and a paint brush, and a hand pointing.

  • have more choice and control.

For example, choosing which activities they want to take part in.

A quality icon and an arrow pointing up. A caution icon and an arrow pointing down.

When a person receives high-quality care and support, they are less likely to have behaviours of concern.

A restrictive practices icon and a cross.

This means providers might not need to use restrictive practices with the person.

Somone standing and someone in a wheelchair looking at each other. Someone behind the wheelchair.

Providers should also make sure they work closely with:

  • the person with disability
  • other important people in the person’s life.

A thought bubble. Inside it is someone supporting another person. A tick.

Providers can support other important people to understand:

  • what support the person needs
  • the best way to support them.

A person pointing at a board.

This might include giving them information and training.